First faces of Kopwa

In almost all organisations, the receptionists are responsible for making a good impression for the organisation, and here at KOPWA, we are fortunate to have two such lovely ladies.

It is important to establish the right and positive workplace culture in all organisation for staff to feel happy and supported. In the aged care sector, workplace culture is sensitive as the environment becomes a blend between staff’s work and the residents’ home.

The receptionist’s role involves answering and forwarding telephone calls and greeting people at the door. They also perform various other administrative duties such as obtaining and sending relevant information in support to other employees in the organisation, and scheduling logistics. Sometimes our front desk ladies contribute to a security role by ensuring the safety of our residents and staff. In our new facility, we cannot stress the importance of meeting the first people when you walk through Archbold House doors.

Our first receptionist who works four out of the five days, Sarah West. She lives with her husband in Sydney, and one of her two adult children lives in the USA as a professional yachtsman. The family is heavily involved in sailing, has a boat, and loves to be out on the harbour. Sarah recognises the challenges the pandemic has brought to the aged care sector. She aims to be vigilant in carrying out the appropriate COVID screening and temperature taking to keep our residents safe. Her thoughts on her role in the new facility are a pleasant one in helping visitors navigate their way around the new facility and ensure they remain happy and safe during their visits. Sarah loves how the place is fresh, bright, and airy with more extensive residents’ rooms. She finds the underground parking onsite is a bonus. She is diligently giving feedback on the door opening system, and in so, management has been considering an improved security system. She loves listening to stories from residents and their families for better understanding. One particular resident often tells Sarah she does not live in the facility and is just ‘visiting’.

Our other receptionist is Linda McKay. Linda only works on Mondays. She has three adult daughters, one of whom is pregnant. Linda is looking forward to being a grandmother for the first time. Linda enjoys outdoor activities, such as long walks and playing tennis. Linda likes to greet the visitors and be as helpful as possible. Being the first point of contact in the new facility, she tries to point everyone in the right direction. Like Sarah, she views the receptionist’s tasks amongst COVID times as critical so everyone can remain safe. Linda finds the residents to be most interesting, for they would visit her and tell of their tales. Some of the new features she is enjoying the new facility include the newness and spacious rooms with lots of natural light. It appears that off-street underground parking is popular with our staff!

On average, both Sarah and Linda would speak to, either on the phone or face to face, about 50 people each day.

We hope you enjoyed reading a little more about our front desk ladies and their efforts in ensuring our visitors, residents and staff are comfortable and safe during their time in the facility. Please do not hesitate to ask them anything if you need a hand when you are in KOPWA. For more information, please contact us.