Yes, absolutely!

At KOPWA, we encourage residents to bring personal items and furnishings to help create a space that feels familiar, comfortable, and uniquely yours.

You are welcome to bring cherished belongings such as photos, artwork, keepsakes, favourite bedding, or small pieces of furniture like an armchair, side table, or bookshelf. All furniture must be assessed by our team to ensure it fits safely within your suite and does not pose a hazard to you or others.

You are also welcome to bring electrical items such as radios, DVD players, electric shavers, mobile phones, tablets and laptops. Under Workplace Health and Safety legislation, all electrical items must be checked and certified safe to use by a qualified electrician. This process is known as ‘testing and tagging,’ and we can assist with coordinating this if needed.

If you have specific items in mind, please speak with our team before moving in. We’ll work with you to help personalise your new home while ensuring it remains safe and comfortable for everyday living.

At KOPWA, we believe that a fulfilling lifestyle is an essential part of wellbeing. Our dedicated Lifestyle Team offers a wide range of activities and programs designed to nurture social connection, creativity, physical health, and emotional wellbeing.

Our lifestyle activities include:

• Art and music therapy to inspire creativity and joy

• Gentle exercise classes and movement programs to support strength and mobility

• Social gatherings such as morning teas, theme days, and group outings

• Gardening and outdoor activities in our landscaped courtyards

• Cultural celebrations recognising diversity and community spirit

• Board games, brain games, and craft groups for cognitive stimulation

• Faith-based services and quiet reflection opportunities for those who wish

All activities are optional and tailored to individual interests and abilities.

Residents are encouraged to participate as much or as little as they like — ensuring they can enjoy their day in a way that feels right for them.

Our focus is on creating moments of joy, connection, and purpose every day.

Yes, absolutely — at KOPWA, family and friends are always welcome.

We believe that regular visits and meaningful connections are essential to the wellbeing and happiness of our residents.

Visitors are encouraged to come at times that suit their loved one’s routine and preferences. While we aim to offer flexible visiting hours, we do recommend contacting us ahead of time for late evening visits or during special circumstances, to ensure we can best support your visit.

We also provide welcoming spaces such as our lounges, gardens, and Café KOPWA where families and friends can relax, share a meal, or simply spend quality time together.

If you have specific questions about visiting arrangements, group visits, or special celebrations, our team is always happy to assist.

Under the Aged Care Act 2024, older people will be able to register a supporter. A registered supporter is someone an older person trusts - like a family member or friend - who formally helps them make and communicate their own decisions about the aged care they receive. Older people can have more than one registered supporter.

Having a registered supporter does not prevent an older person from making and communicating decisions about their aged care on their own. Aged care providers must continue to go to the older person for decisions, even when they have a registered supporter.

Not every older person will want or need a registered supporter. Some older people might feel they are already supported by their family, carers and other significant people in their lives to make their own decisions, without needing them to become registered supporters.

Supporter duties

A registered supporter may:

• share information in a way the older person can understand. This could involve looking at information together, talking about what it means and using plain language.

• request, access or receive information to assist the older person

• help the older person to understand the options available and the possible consequences of each choice

• support the older person to clearly communicate their choices

• offer different levels and types of support, depending on the older person’s specific need and circumstances, and the type of decision they are making

• build the skills and knowledge of the older person, their family, registered supporters and other people who provide the older person with support and providers to better understand processes and how to support the older person effectively.

Some registered supporters also have guardianship, enduring power of attorney or similar legal authority. These people are appointed decision makers for the older person and can make decisions on behalf of the older person under Commonwealth, state or territory arrangements. An appointed decision maker can only make decisions on the older person’s behalf in line with their active, legal authority.

Becoming a registered supporter does not provide a person with decision-making authority for the older person. A registered supporter’s role is to support the older person to make their own decisions.

For more information visit https://www.health.gov.au/resources/publications/guide-to-aged-care-law/chapter-1-introduction/supported-decision-making

At KOPWA, we understand that staying connected to family, friends, and the wider community is essential for wellbeing, purpose, and happiness.

We support strong connections in many ways, including:

• Flexible visiting arrangements to encourage regular family and friend visits

• Community events such as celebrations, performances, and special gatherings where loved ones are welcome

• Technology support for video calls, emails, and messages, helping residents stay in touch even from afar

• Lifestyle programs that involve local community groups, schools, and volunteers

• Café KOPWA, a relaxed space where residents can catch up with family and friends over coffee and treats

• Transport arrangements for external outings where appropriate, helping residents stay engaged with the broader community

We work closely with residents and their families to ensure everyone feels involved, supported, and part of the KOPWA community — because maintaining meaningful connections is at the heart of living well.

Moving into aged care is a big step, and bringing familiar personal items can make your new home feel welcoming and comfortable.

We recommend you bring:

• Clothing for all seasons, including nightwear, slippers, and a dressing gown

• Personal toiletries (we also provide basic supplies if needed)

• Favourite personal items such as photos, artwork, books, or small mementos

• Mobility aids (such as walkers, if used) and labelled medical equipment

• Small pieces of furniture if desired, such as a favourite armchair or side table (subject to safety and space considerations)

You are also welcome to bring electrical items such as radios, mobile phones, tablets, laptops, and electric shavers.

Please note that for safety, all electrical items must be checked and ‘tested and tagged’ by a qualified electrician before use — we can assist with arranging this process if needed.

If you have questions about what can be brought into your room or would like advice about personalising your suite, our team is always happy to help guide you.

Family pets are welcome to visit, although we ask our families to ensure that pets do not enter the dining room during mealtimes. Pets are not permitted to stay overnight.

We offer a complimentary labelling service so that your clothes are clearly labelled and can be returned to you as quickly as possible. Please ask a team member to arrange labelling of any newly acquired items prior to the items being used to ensure they do not go missing. . As we use industrial laundry machines, we recommend that delicate items of clothing be hand-washed by you or a family member or friend.

Phones are installed in all resident rooms. Outgoing calls will be charged to the residents account. You are also welcome to bring your own mobile phone and charger if you prefer.

Yes KOPWA can provide Wi-Fi access for residents.

Yes.  For all enquiries, operating hours, prices and bookings, please speak with a team member at reception. Charges for hairdressing will be added to your monthly fee statement.

We encourage you to take as much day leave as you wish, however we ask that you complete the Leave Register on departure and return.

This is important for our fire evacuation procedure, medication purposes and also so that our care team and kitchen team members are made aware when you won’t be requiring meals and other services.

We invite you to enjoy the responsible consumption of alcohol, although this is subject to any particular health needs you may have and should be a decision taken in consultation with your medical practitioner.